Design And Prototype


Client wants to improve their service delivery by providing an intelligent, mobile app tool to their agents.

The client wants to leverage on cloud computing & mobile apps to provide an effcient and smart platform that improves the agent's effectiveness.


Using design-thinking and prototyping methodologies, we helped the client design the entire user journey of the tool, encompassing the app screen flow and user interface.

After design, the team quickly developed a MVP (Minimum-Viable Product) mobile app that showcased the use of the tool by the agent.


This process & methodology facilitated and quickened the development process for our client, their IT team was enable to productise the prototype quickly, reducing our client’s time-to-market with the tool.
Through the process, the client understood more about the agent’s painpoints,resulting in subsequent follow-on projects to deliver more innovation to the team.