CASE STUDY

Design And Prototype

BUSINESS CHALLENGE

Client wants to improve their service delivery by providing an intelligent, mobile app tool to their agents.

The client wants to leverage on cloud computing & mobile apps to provide an effcient and smart platform that improves the agent's effectiveness.

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SOLUTION

Using design-thinking and prototyping methodologies, we helped the client design the entire user journey of the tool, encompassing the app screen flow and user interface.

After design, the team quickly developed a MVP (Minimum-Viable Product) mobile app that showcased the use of the tool by the agent.

BENEFITS

This process & methodology facilitated and quickened the development process for our client, their IT team was enable to productise the prototype quickly, reducing our client’s time-to-market with the tool.
Through the process, the client understood more about the agent’s painpoints,resulting in subsequent follow-on projects to deliver more innovation to the team.